There could be escalations raised by User, if they are not satisfied with the resolution provided or there is delay in the
service request closure. The Request Fulfillment Manager must review complaint to determine what actions need to be taken
to address the same.
The Request Fulfillment Manager should keep the Engagement Manager informed on the escalations and also plan for actions to
prevent recurrence of similar escalations in future. The Request Fulfillment Manager should work with the Engagement
Manager on any complaints and feedbacks received on the Request Fulfillment process.
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